In Settings => General Settings three options exist for distributing appointments.
This allows interpreters to see unassigned and active appointments that they are qualified to take. The first interpreter who attempts to claim an appointment is granted it.
This allows interpreters to see unassigned and active appointments that they are qualified to take. The interpreter marks their availability for an appointment allowing the agency to see that feedback when assigning the appointment.
This gives the agency the most control over which interpreter can see the appointment and provides a way to document the interpreters acceptance by means of the offer and response process. The agency can offer to specific interpreters or can offer to all qualified and available interpreters. With this option selected an interpreter can only see appointments assigned to them and unassigned and active appointments that have been offered to them.
The agency can manually assign an appointment to an interpreter at any time regardless of which of the settings are used. This allows action based on communications outside of Aqua Schedules.